1) DELIVERY
Your goods will normally be delivered by courier service within 21 days from date of order placed and a signature will be required. Express delivery is available.

2) PAYMENT
All major credit cards are accepted. Cheques should be made payable to Ana Maria Ortega

3) RETURN/REFUND POLICY
We are confident that you will be completely happy with your purchase from Ultimate Design Hats. However should you wish to return an item, we provide a money back guarantee. This means if you are not completely satisfied with your purchase you can notified us within 24hrs. if the item is faulty, return it to us within 7 days and we will credit your account with the total of your item. Otherwise if any alterations are required these will incur extra charges.

Please keep your original receipt as proof of purchase.

3.1) DELIVERY CHARGES
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

3.2) SHIPPING
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

3.3) CANCELLING AN ITEM
Under the United Kingdom's Distance Selling Regulations, UK customers have the right to cancel the contract for the purchase of any item within 7 working days of delivery except for those items manufactured to your specification. This applies to all our products. Please contact us for further information.

4) CUSTOMER SERVICE
For any queries you may have regarding any of our products or service please contact us by e.mail at via "contact us" page.